Absolutely they can! However, if you have a lot of devices to trade in, it will probably make more sense to contact our customer service team at info@gr8mobile.us  before making your order so that we can provide you with an accurate quote.

Unfortunately you cannot buy individual devices from Gr8 Mobile, however if you are looking to purchase in bulk please contact our customer service team at info@gr8mobile.us and one of our team will point you in the right direction.

We accept iPhone cell phones; we may accept other electronic devices in the future so please keep an eye on our website!

Click on the Sell My Mobile option at the top of our homepage, select which make your device is, then select the model from the list, then select the storage/gigabyte size, you will be greeted with a list of requirements for your device and then the price.

Locate the IMEI or serial number of your device and go to this great website iunlocker.net

The International Mobile Equipment Identity (IMEI) number is a 15-digit serial number unique to each phone. You'll usually find it printed on the back of the handset or on the SIM gate of most Apple iPhones.

Alternatively, you can ask your phone to tell you itself: 

it'll display its IMEI on the screen if you enter: *#06#

A 15-digit number should be displayed.

Example: 359395000322140

If you can’t find your device on our list, unfortunately it probably means that we are not accepting these devices for payment. However, if you still want it to be responsibly recycled, please get in touch with one of our customer service team at info@gr8mobile.us where one of our team will be able to help you.

Broken condition refers to the cosmetic and functional condition of the device, 

Your device will be classified as broken if ANY of the following faults apply:

SIM Reader Fault.

No signal.

Faulty Wi-Fi.

Fingerprint sensor or Face ID fault.

Faulty touchscreen.

LCD Fault (Screen bleed/burn, Lines on LCD).

Bent frame.

Unable to power on.

Software fault.

EXCLUSIONS

Must show no signs of liquid damage.

Must be removed from any iCloud/Samsung/Google accounts.

Must not have any components missing.

Must not be blacklisted (Reported lost/stolen/financial).

Minor Damage condition refers to the cosmetic condition of the device.

Device can be cracked and/or chipped but must be intact.

LCD Must be fully functional.

Device must not be bent.

All functions on the device will be working and must pass the minimum acceptable level.

Device must power on.

Face ID/Touch ID must work.

Home button must not be cracked.

Device must show no signs of liquid damage.

Device must be removed from any iCloud/Samsung/Google accounts.

Device must not have any components missing.

Device must not be bent.

Device must not be blacklisted.

Device must have no board level faults.

Prices quoted for “Minor Damage Condition” devices are given based on the device being in a broken cosmetic condition and fully functional.

"Working" condition refers to the cosmetic and functional condition of the device.

Prices quoted for Working Condition devices are given based on the device being in excellent cosmetic condition and fully functional.

All working devices will be put through an internal 56-point test, which will determine which cosmetic grade the device falls into;

Excellent

No more than 1-2 very light scratches or marks on the back or frame that are not visible at arm’s lengh and that cannot be felt with finger nail. No scratches on the front/display.

Very Good

No more than a 2-3 very light scratches or marks/dots on the front-not on the visible display area (corners are ok) and back that are slightly visible at arm’s length.

Good

Can have no more than 4-5 light scratches or 1-2 small marks on the front that cannot be felt with finger nail or seen when the device is on and slightly heavier scratches on the frame or back that can be felt slightly with finger nail 

Poor

Can have 5-10 light scratches on the front that cannot be felt with finger nail. Can have heavier scratches on frame and back. Will have signs of use.  1-3 scratches that can be felt with finger nail.

Very Poor

Can have many light scratches on the front/ up to 3 deep scratches felt with a finger nail. Will have heavy scratches and marks on the frame and back that can be felt with finger nail. Can have discolouration and stiff buttons but they must be fully functional. Visible signs of prolonged use. 1-2 small dents on the frame.

We won’t reject your device if it has poor battery capacity, but if the devices battery has below 85% capacity this may affect your quote depending on which condition you have stated the device to be in on your order.

We won’t reject your device if the LCD is damaged (damage to the LCD could be a screen bleed, a touchscreen fault, or lines running up and down it) however we will have to recalculate your quote and make you a new offer as this is considered a functional fault.

If we receive the device and it matches the condition you put on your order and there are no functional faults with the device then no, your quote will not change and you will be paid in full. If the device does not match the condition you put on your order or there are functional faults with the device then we will have to recalculate your quote and offer you a new price.

You have 14 days to send your device into us once you’ve made the order. But don’t worry, we know sometimes life gets in the way, the post office opens and closes at strange times, or the postage pack may be delayed getting to you for whatever reason. If you get an email letting you know your quote had expired, get in touch with one of our customer service team at info@gr8mobile.us and they will be able to help you.

You can however please be aware that you will have to make separate orders for each device, this is to minimize the risk for you if the package gets lost in the post. If you have more than 5 devices to sell at once get in touch with one our customer service team at info@gr8mobile.us and they will be able to help come up with a better option than sending out 5 postage packs to you.

When ordering you can select to a print at home freepost USPS label, for us to send you a postage pack or to use your own courier method.

Step by step instructions can be found on the below links.

PRINT AT HOME USPS LABEL

POSTAGE PACK

USE OWN COURIER

The Phone

A printout of either your email confirmation or the letter contained in your postage pack. *  

*We need the order reference to book your device in.

No we don’t need any of the accessories or box, please be aware that if we receive any accessories, SIM cards, or original boxes they will be destroyed on receipt.

Only if you decide to send it yourself, otherwise you can either use a printable version of our prepaid postage label or the ready printed prepaid postage label that will arrive with your postage pack

We are automated! Our system will send you an email notification when your device(s) have arrived. When using the FreePost service, it should take up to 2 working days to be delivered to Gr8 Mobile.

No, sorry we are currently only offering our service to US based customers.

Remotely:

Step 1

Go to iCloud.com and sign in with your Apple ID.

Step 2

Navigate to Find My iPhone and at the top of the screen click on All Devices.

Step 3

Select the iPhone you want to remove from your iCloud account.

Step 4

Click Remove from Account.

From the Device:

Step 1

Navigate to Settings on your iPhone and tap on your user profile at the top.

Step 2

Enter your Apple ID password if requested to sign into your iCloud.

Step 3

Scroll down and tap on Sign Out at the bottom of the screen.

Step 4

Enter your Apple ID password and tap Turn Off.

Step 5

Carefully read the information presented and tap Sign Out.

Step 6

Tap Sign Out on the confirmation message

Yes, all devices are automatically erased by our testing software.

Most blacklisted phones are lost or stolen. Any device received by us and identified as lost or stolen will be destroyed, and no payment made.

If you’re the rightful owner of a blocked phone you should contact your network (or finance provider if purchasing on credit) to arrange for the device to be unblocked.

No. We don’t accept any non-genuine devices. Our Tech Team can spot them a mile off so please, don’t try and sell them to us.

When we receive your cell phone you will get text and email notification letting you know we have your cell phone. It will then go into our inspection room whereby the cell phone technicians will test your cell phone on our testing software. Once we have the testing results we will then update you with he status of your order.

Click on "TRACK" at the top of the page and entering your email address and order reference or by clicking onto "My Account" at the top tool bar of our website. Log in with your Email Address and Password.

If your order status is at Inspection this means that your cell phone is currently being tested in our inspection room.

If your order status is at Quarantine this means that there may be an issue with your order, it could be that your cell phone is iCloud locked and we have sent you instructions on how to unlock it or we may have sent you a new offer and we are waiting for your decision.

If your order status is at Pending Payment this means that we are either paying your order in full or you have accepted our new offer. You will be paid on the next payment run.

If you’ve received a new offer then unfortunately, we’ve either found a functional fault during the inspection or we’ve found that the condition of the cell phone does not match the condition on your order.

We will always ensure that if we have to make a new offer that it is still a fair value for your cell phone, if you’re not happy with the revaluation and want to reject the offer please be aware there is a $10 admin fee to return the cell phone to you.

This is to cover both the cost of the postage pack being sent out to you and the cost of returning the cell phone to you.

Once you receive an email from us stating that we have paid you please allow 48 hours for the funds to show in your account, if after those 48 hours you still cannot see the funds get in contact with one of our customer service team at info@gr8mobile.us and they will gladly help.

Once your device has been through our inspection process and is ready to be paid we will send you receive an email from Wise to claim your money.

Simply follow the instructions on screen, enter you bank account details and your money will be transferred to you, normally this is in your account within a few hours (subject to your bank's processing times)

Please click on "Login" at the top of our home page. You will be prompted to enter your email address and Password.

Please click on "Login" at the top of our Home page, and simply go to Settings, all of your details will be in there, change whatever you need to and then save them.

If you forget your password, please click onto My Account at the top of our home page. Enter the e-mail address associated with your Gr8 Mobile account, then click Submit. We'll email you, where you can easily create a new password.

All information collected is encrypted. 

All the information we ask for, when you place your order is essential for us to process your order and keep you up to date.
We do not sell, rent or otherwise pass on any of your details to other parties.